Label Quality Tourism
La Cigale Vista Beach has entered in the process of Tourism Quality during 2017, alongside the Chamber of Commerce and Industry Nice Côte d’Azur, in order to become an ambassador of the French Riviera destination.
The Label Quality Tourism is granted through the application of a number of demanding quality procedures with the aim of increasing the tourist satisfaction, based on national standards acknowledged by the Ministry of Tourism.
This State Certification Label is allocated to tourism professionals for the quality of their welcome and service through the whole guest path developed around the following five themes:
*the information to the guests
*the know-how and relationship skills of the employees
*the comfort and cleanliness of the establishment
*the involvement in sustainable development
*the valorization of the territory
Laureate of the Alpes-Maritimes department with an audit score of 98.19%
The quality of the guest services is verified through an audit.
A “mystery guest” verifies 463 checkpoints.
To obtain the certification the organization must obtain 85% of the compliance rate. Thanks to the means granted by the SEDH Vista Company and to the quality of the teamwork, La Cigale Vista Beach obtains an audit score of 98,19%, 13 points over the demanded threshold of 85%.
The establishment also becomes the first beach restaurant of the Community of the French Riviera to obtain the Label Quality Tourism !